Legal

Privacy Policy

How Festura Events collects, uses, and protects your personal information.

Last Updated: May 5, 2026  |  Effective Date: May 5, 2026

1. Who We Are

Festura Events ("we," "us," or "our") is an event management company based in Thunder Bay, Ontario, Canada. We operate the website festuraevents.ca and provide event planning, décor, rental, entertainment, and related services.

For any privacy-related inquiries, you may contact us at:

2. Information We Collect

Information You Provide

  • Contact Form: Name, email address, phone number, service interest, and message content when you submit an inquiry through our website.
  • Booking & Event Details: Event type, date, location, guest count, and preferences shared during consultations or via WhatsApp, email, or phone.
  • Payment Records: Payment confirmations related to deposits and event balances (we do not store full payment credentials).

Information Collected Automatically

  • Usage Data: Pages visited, browser type, device type, and referring URL — used to improve website performance.
  • Cookies: Small files placed on your device to remember your preferences (see Section 6).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide event planning and coordination services
  • Prepare and send quotations, booking confirmations, and invoices
  • Coordinate with vendors and partners involved in your event
  • Communicate event updates, changes, and reminders
  • Improve our website and service offerings
  • Comply with legal and accounting obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We share your information only when necessary to deliver your event services:

  • Event Vendors & Partners: Photographers, florists, DJs, performers, and other service providers engaged for your event — only with your knowledge and as required to execute the event.
  • Web Hosting & Technology Providers: Our hosting infrastructure processes data to operate and maintain the website securely.
  • Legal Authorities: Where required by applicable law, court order, or governmental request.

All parties we share data with are expected to handle it responsibly and solely for the intended purpose.

5. Data Retention

We keep your personal information only for as long as needed:

  • Contact inquiries: Up to 12 months after last contact if no booking is made.
  • Client & booking records: Up to 5 years after the event date for accounting and legal purposes.
  • Communications (email/WhatsApp): Retained as long as the client relationship is active.

Once the retention period ends, data is securely deleted or anonymized.

6. Cookies

Our website uses cookies solely to improve your browsing experience:

  • Essential Cookies: Necessary for the website to function (e.g., remembering your cookie consent preference).
  • Preference Cookies: Store basic settings to improve your experience on return visits.

We do not use advertising or cross-site tracking cookies. You can manage or disable cookies through your browser settings; however, some site features may not function as intended if cookies are disabled.

7. Your Rights (PIPEDA)

As a Canadian business, we operate under the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request removal of your personal data, subject to any legal retention requirements.
  • Withdraw Consent: Opt out of any marketing communications at any time.
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, contact us at shois@festuraevents.ca. We will respond within 30 days.

8. Data Security

We take reasonable steps to protect your personal information, including:

  • HTTPS encryption for all data transmitted through our website
  • Access to personal data limited to authorized team members only
  • Validated and sanitized form inputs to prevent unauthorized access

While we do our best to safeguard your information, no online transmission is completely secure. We encourage you to contact us directly for sensitive matters rather than through public channels.

9. Third-Party Platforms

Our website links to and integrates with third-party platforms including Instagram, Facebook, Threads, WhatsApp, and Google Maps. These platforms operate under their own privacy policies, which we have no control over. We encourage you to review the privacy practices of any third-party service you use.

10. Children's Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently received data from a child under 18, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

Have questions about this policy or how we handle your data?

Contact Us